Experience

Professional experience.

Product leadership across digital health, insurance, and healthcare platforms.

Northeastern University

Teaching Assistant for CS5001 · Vancouver, BC · Jan 2024 - Apr 2024

Delivered technical guidance on algorithm design, complexity analysis, and debugging in Python-based computational assignments.

ChatSprout 2.0 – LLM-powered English Training Assistant

Nov 2025 - Mar 2026

Goal Help non-native English professionals improve workplace communication (networking, meetings, and feedback) with real-time suggestions.

Approach Built an LLM assistant with a RAG pipeline (embedding → retrieval → generation), plus a low-similarity fallback to reduce hallucinations.

Results Improved Top-3 scenario match accuracy to ~80% and kept average response time at 1.5–2.0 seconds via prompt + API strategy optimization.

CinoCore

Spun off from LinkDoc

Product Manager · Shanghai, China · Oct 2021 - Oct 2022

Led end-to-end development from concept to launch of a pulmonary rehab DTx product for early-stage lung cancer patients after resection, addressing gaps in digital recovery support.
Facilitated cross-functional collaboration across engineering, clinicians, and operations to translate clinical workflows and user needs into product requirements.
Leveraged user behavior analytics and clinical feedback loops to guide product iterations and optimize patient engagement.
Contributed to securing the first NMPA approval for an oncology DTx in China, enabling partnerships with leading hospitals and supporting 5,000+ patients annually.

TH-002 6.0 Major Release

Mar 2022 - Jun 2022

Goal Drive a strategic shift from “reactive management” to a “compliance-driven model,” improving patient engagement and product satisfaction while strengthening automated intervention.

Responsibilities Built and validated six core hypotheses around patient learning curves, feedback perception, and family compliance; redesigned patient-side task and incentive logic, strengthened real-time feedback, and optimized clinician-side automated intervention paths.

Outcomes

Significant increase in post-discharge compliance; manual follow-up satisfaction reached 80%+.
Product capability shifted toward automation; frequency of manual intervention by clinicians and ops dropped, with first manual intervention delayed by an average of 3 days.

ZhongAn

Online P&C insurance company

Senior Product Specialist · Shanghai, China · Nov 2020 - Aug 2021

Led data-driven development of the ZhongAn Insurance App by analyzing user behavior and market data to guide product optimization.
Led the accident insurance product line, launching 8 products in 6 months.
Increased overall premiums by 86% and policies per user by 44% through targeted product strategy and execution.

App Onboarding & First-login Conversion Optimization

Mar 2021 - Aug 2021

Goal Improve activation and login conversion while strengthening user data capture for downstream conversion and lifecycle marketing.

Responsibilities Identified low-login segments from app-store acquisition; redesigned onboarding to include a pre-login risk assessment module, reduced friction in login UX, and introduced onboarding offers to incentivize registration and first login.

Outcomes The risk-assessment flow contributed ~4.5% of daily new first-logins; telesales follow-ups drove ~35k RMB/week incremental premium.

Tencent Trusted Doctors

Acquired by Future Doctor

Product Specialist · Shanghai, China · Jun 2019 - Nov 2020

Led product planning for healthcare services on WeChat Mini Program and web platforms, leveraging behavior analytics and structured funnel analysis to scale the user base to 1M+.
Designed event-tracking schemas and standardized metric definitions for engagement and appointment workflows; wrote SQL to validate data integrity and booking funnel performance.
Collaborated with engineering to build in-house CRM and marketing systems, reducing integration effort by two-thirds and supporting 30+ partner onboardings in 6 months.

Liulishuo

Product Operations Specialist · Shanghai, China · Apr 2017 - Jun 2019

Optimized the user conversion rate for the company's IELTS Liulishuo product through proactive data analysis, strategic event planning, and effective online community operations.